FAQ 2017-08-28T16:33:10+00:00
Is it legal, / is it safe to ride a self balance scooter or a hoverboard? 2016-05-04T11:42:31+00:00

You are lucky it is still perfectly legal to ride a Ninebot One E+ in the UK.
Unfortunately the reputation of hoverboards suffered because ever cheaper batteries
were used, which resulted in accidents.
The battery pack of the Ninebots use a lithium battery similar to the Tesla electric car
and does not contain lead, cadmium or any other toxic heavy metals

Who can ride self balancing scooters? 2016-05-04T11:41:04+00:00

Everyone can!
We offer free training of about one to two hours to every buyer, so that you know how to get over humps
and bumps easily, learn how to turn and stop quickly.
You’ll be getting a certificate of training before you hit the road.

What is the best quality unicycle on the market? 2016-05-04T11:39:55+00:00

The Ninebot One E+ comes with a two year warranty and reliable support from our team.
It is hard to find a board that offers this much power.
Learn to ride with additional training wheels.
The smartphone app is second to none.
High-capacity battery makes for even longer lasting rides.
Best of all, it is legal to drive in the UK.

What are the uses of the remote control regarding the Ninebot E? 2016-01-04T23:51:56+00:00

The remote control has 4 functions:

Turning on the Ninebot
Locking and unlocking
Speed ​​Limit On / Off
Operation of the information display

Locking the Ninebot is used to prevent unauthorised use. When locked, the Ninebot locks the wheels and outputs both visual and audible warnings if it is moved. Note that the remote control is necessary for unlocking the Ninebot.

The speed limit is disabled by default. If activated through the remote control, the Ninebot limits even at lower speeds. Through the use of the smartphone app, the desired speed limit can be set precisely.

What is the smartphone app? 2017-08-28T16:33:11+00:00

The free smartphone app “Ninedroid” is in the Google Play Store and in the Apple App Store. In principle, the app is intended for smartphone use, but can also be installed on most tablets.

The pairing of Ninebots with a Smartphone is simple:

Ninebot E: Using the supplied remote control the Bluetooth mode can be achieved by pressing the “Geschwindigskeitslimit” activate and deactivate button. At the same time this must also be activated with your smartphone’s bluetooth. Start the app and click ‘Ninebot Ninedroid’. The range of the Bluetooth mode and remote control is up to 20 meters.

Ninebot ONE: Bluetooth is enabled by default. Simply start and join the Ninedroid App.

The settings around the lights, sounds, and use can be individually adapted.
In addition, you can use the app to update a Ninebot. When a new firmware version for the Ninebot is available, it can be updated for free via Bluetooth in conjunction with the app.

How long is the warranty coverage for the Ninebot? 2016-01-05T00:16:11+00:00

The duration of the warranty for the Ninebot in UK amounts to two years. This requires, however, that the equipment was bought through us or one of our authorised dealers/distributors.

How long does the delivery take? 2017-08-28T16:33:11+00:00

The delivery of Ninebots and accessories within the UK is usually 2 – 3 working days after receipt of payment – unless stated otherwise. Alternatively you can call us on 0203 556 2161 and arrange a meeting to personally pick up your unit from our head office and receive brief Ninebot explanation and riding tips from a professional.

Like everywhere else, it can happen to us as well, that for simultaneous orders and high demand, a bottleneck is concluded. In this case, we would contact you anyway to inform of any restrictions.

For current information on product availability and delivery times please contact us at sales@theninebot.co.uk or call 0203 556 2161 where a member of our team will be delighted to answer your questions in greater detail.

Will a Ninebot C or E fit in the trunk of my car? 2017-08-28T16:33:11+00:00

The steering column of Ninebots can be removed without tools, thereby easy transportability is given.

The dimensions of the Ninebots (no steering column) are 40 cm x 60 cm x 40 cm (L x W x H). This corresponds to approximately the size of two beer or beverage crates.

We know from experience that the Ninebot and the large handlebar easily fit into the trunk of smaller cars such as a Volkswagen Polo or VW Golf.

Where can I borrow a Ninebot? 2016-01-05T00:27:52+00:00

Unfortunately we do not offer free borrowing of a Ninebot, but you can rent or hire out a Ninebot E here.

Alternatively if you would like a trial session before purchasing, contact us at sales@theninebot.co.uk where a member of our team would be delighted to discuss a trial session located at our head office.

Where can I buy a Ninebot? 2016-01-05T00:31:23+00:00

Direct customer contact is our top priority. Only in this way we can guarantee the highest customer satisfaction. Therefore the Ninebot is directly available in UK only through selected distributors and through our online store.

Contact us at sales@theninebot.co.uk for further details of purchase, or if a trial session at our head office is required prior to purchase.

How difficult is it to ride a Ninebot? 2017-08-28T16:33:11+00:00

In principle, the operation and the feeling of movement depends on the model. Before the first trip you have to familiarize yourself with the proper use and the operating instructions should be carefully considered.

Driving the Ninebot E can be learned in a short time and is relatively simple. Average first-time users will need about 5 – 10 minutes for the acclimatization.

The Ninebot ONE other hand requires a lot of practice and skill to ride safely. Here, the smaller and lighter the person, the easier is the riding. Average first-time users often need several hours for learning.

The Ninebot Mini Pro is also relatively straightforward, average first-time users will need about 10-15 minutes to get used to the unit and ride confidently.

As with all units, we are currently in the process of developing an official training scheme in which a professional Ninebot rider can be booked for a training session at a friendly location. Should you be interested in a training session before it is official on our website, contact us at sales@theninebot.co.uk where a member of our team will be delighted to discuss details of training sessions with an experienced rider from Ninebot UK.

What about technical services? 2016-01-05T00:41:44+00:00

In the UK, we offer to all customers who have purchased a Ninebot from us or one of our dealers, a special service package – Ninebot CARE.

– The best service ever seen – and moreover free.
– A smooth, easy and above all quick solution.
– In an emergency, we pick up the unit – throughout England and Wales.
– Within a few days the device is with you again.

For questions or problems please get in touch with us at 0203 556 2161, or by email at info@theninebot.co.uk

How realistic are the specified ranges? 2016-01-05T00:43:14+00:00

Normally, the listed ranges are measured under the following conditions:

Driver Weight: weighing about 75 kg
Outside temperature: 20 ° C
Humidity: normal
Surface: dry
Slope: little to none
Average speed: about 75% of the maximum speed
Performance: rapid acceleration, constant driving, smooth braking

Deviations are therefore under different conditions possible, but not drastically variable.